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Find the most frequently asked questions below.
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Frequently Asked Questions
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I want to find a lab using testxchange. Does that cost me money?
You can submit as many requests and manage as many testing projects as you like free of charge on testxchange. Optionally, you can upgrade to testxchange PRO to browse our complete laboratory database on your own.
I am procurement manager. Is this platform suitable for me?
Yes! If you need a competitive offer for your needs, you are in the right place. If the labs have technical questions, you can also get your colleagues from technical departments on board.
I am a private individual. Will you perform drug tests, DNA tests, Covid-19 tests (PCR) and other tests for me?
No. The testxchange platform is meant to be used by companies who need industrial testing. It is not suitable for individuals in search of medical laboratories.
Where are you located?
testxchange headquarters are located in Berlin, Germany.
Do you offer support in my language?
testxchange currently offers support in German, English and Spanish.
Is your website available in my language?
testxchange is currently available in German and English.
Why do I need to use the platform to talk to labs, can they not just send me an email?
We recommend to exchange your written communication via the testxchange dashboard as much as possible, since it will allow you and your colleagues to understand the project status quickly and easily later. It also makes it easier for testxchange support to help you when communication gets stuck for some reason.
How long does it take for labs to reply?
Depending on the request, usually you can expect a reply within 24-48 hours. If the process is taking too long, please contact testxchange support for help.
Why is no lab replying to me after submitting the form?
Various reasons might be the cause. Please contact the testxchange support, we will help you to get going right away.
How long does it take to perform the testing I need?
Delivery times for laboratory testing can vary greatly depending on the test object and testing requirements. After submitting a request at testxchange, please discuss all relevant details with testing labs to receive an estimate on the timing.
I need the tests done ASAP, can you help?
Yes, we will try our best to handle your urgent requests with priority.
How much does it cost to perform the testing I need?
Costs for laboratory testing can vary greatly depending on the test object and testing requirements. After submitting a request at testxchange, please discuss all relevant details with testing labs to receive your final quotation.
Do you provide consulting services for testing and certification?
No, testxchange does not provide consulting services. We can help you when you need lab testing and certification services only. There are many specialized consulting firms that can help you to define your testing needs.
Can you provide the actual standard document, ie as PDF?
No, testxchange does not provide standards as documents. Please learn more about where to obtain standards here.
Do you offer only testing or also certification?
Some of the service providers registered on testxchange also offer certification services. Their scope of service can usually be checked at search page.
Do your partner labs have the accreditation needed for my testing requirement?
testxchange has an extensive network of partner labs, most of which are accredited. Their accreditation and testing scope can usually be checked at search page.
Can you perform tests according to specific test standards?
testxchange have an extended labs network. Our partners currently offer testing and certifications services to more than 10,000 different testing standards. Only in rare cases can our partner labs not offer the testing needed. All offered testing standards can be checked on search page.
Can you perform the tests in need?
testxchange has an extensive network of partner labs that cover a variety of test methods. The test methods that are covered can be checked at search page.
Can you perform tests in my country?
testxchange has an extensive network of international partner labs in various countries all across the globe. The location of the labs can be checked at search page.
Where shall I send my samples for testing?
After you have confirmed a testing order, the testing lab of your choice shall provide you with the shipping address. Never send samples to a lab without placing a testing order first. Do not send samples to the testxchange office either.
Can I communicate directly with a lab?
Using the testxchange dashboard, you will be in direct communication with one or several testing labs. We recommend to exchange your written communication via the dashboard as much as possible, since it will allow you and your colleagues to understand the project quickly and easily later. It also makes it easier for testxchange staff to help you when communication gets stuck for some reason.
Why do I need to register with testxchange.com?
Creating a free testxchange account is required to submit, save, edit and manage your testing request digitally. It empowers you to:
- Submit as many requests as you want without having to type in your contact information every time.
- Get in contact with several labs quickly, made possible by the digital matching process of the testxchange platform.
- Manage all of your requests, past and present, in one place, with all communication and files about your projects stored safely in one place, accessible from anywhere.
- Communicate with several potential labs for the same project, without ever getting confused.
- Ask the experienced testxchange staff for help whenever communication with a lab seems to be stuck.
- Upgrade to testxchange PRO to independently search the testxchange laboratory database.
How do I pay the lab?
Payment terms depend on the individual lab offer. Currently customers pay the labs directly.
How does testxchange make money?
Testing labs registered on testxchange acquire additional orders via the platform. In return, they pay testxchange either a commission on those orders or a flat subscription fee. Users of the optional testxchange PRO upgrade also pay testxchange a fee, either once, monthly or annually.
Is it more expensive to find and choose a lab using testxchange?
testxchange does not involve any hidden costs, so you can compare offers that you receive via the platform with those that you might have received from other sources. It is very likely that using testxchange will save you considerable time in your lab search, which translates to direct cost savings.
I am an engineer. Is this platform suitable for me?
Yes! If you need testing for one of the projects you are currently working on, you are in the right place. With testxchange you can find suitable testing providers without investing a lot of time into starting and managing your project.
Will I receive a quote from testxchange or from labs directly?
The standard process is that several labs contact you directly through the platform, and you also receive offers directly from them. Upon request, it is also possible that the testxchange Fulfilment Team handles your project for you. In this case, you receive an offer which includes both lab testing and the lab handling by testxchange project engineers.